Frequently asked questions

Priority entry at the Place du Palais gate, full access to the 25-room palace circuit (Great Chapel, Pope's Chamber, Stag Room, Consistory, Grand Audience Hall, terraces with city views), and the HistoPad AR tablet in your choice of 11 languages. The Pont d'Avignon is included only on the combo tier.

A tablet provided at entry that, in each room, shows a 3D reconstruction of how it looked under the 14th-century popes — frescoes as they were, furniture, figures. 11 languages including EN/FR/DE/ES/IT/JP/ZH/KO/RU/PT/AR. Kids-mode available. Included in every ticket tier.

Yes, for €6 extra. The Pont Saint-Bénézet ('the bridge of the Avignon song') is 500m from the palace, takes 30 min to walk, and completes the UNESCO listing. The combo saves €4 vs buying separately. Most first-time visitors do both.

2–3 hours for the palace with the HistoPad at a steady pace. Add 30–45 min for the Pont d'Avignon. A full Avignon morning or afternoon if you include lunch in the old town between the two.

Peak-summer (Jul–Aug) weekend queues hit 40–60 min at the main gate. Mornings (09:00–10:30) and late afternoons (after 16:30) are quieter. Skip-the-line cuts any queue to under 5 minutes.

Doable as a long day — TGV Paris Gare de Lyon → Avignon TGV in 2h40m. Better as an overnight with Pont du Gard or the Luberon. From Marseille or Lyon: easy day trip.

Two situations trigger a full refund: (a) we cannot secure your chosen slot, or (b) the palace closes (rare — 25 Dec mainly). Outside those, tickets are non-transferable. Reply to your confirmation email 48h+ ahead and we'll try.

Yes — kids 8+ tend to love the HistoPad (kids' mode), the Stag Room frescoes, and the ramparts views. Under-8s are free at the gate; the family tier bundles the paperwork. The palace has significant stairs — strollers are tough, a carrier works better.